How quickly will I get my order?
We aim for next working day delivery on all UK mainland orders received before 3.00pm. Where products need to be made to order or are not a regular stock item, or during busy times of year, despatch times may be longer.
Typical delivery times are:
- 1 to 3 working days within the UK.
- 3 to 5 working days within Europe.
- 7 to 14 working days for the rest of the world.
If delivery is likely to take longer than this we will let you know as soon as we become aware of the delay.
If you need an item by a particular date please tell us when you place the order - it if is urgent, we recommend you call us on 01451 833181 to place your order.
How will I know when my order has been dispatched?
We will email you confirmation after your order has been despatched. You might not receive this confirmation email if you made a spelling mistake when you entered your email address. Login and check your registered email address. Spam filters in your email program may also block this type of email. Please check your junk mail folders.
Will I receive online tracking information?
We send parcels of all shapes and sizes so we use several different couriers and haulage companies. Some of these make tracking information available online, and where this is the case you will receive notification by email or text. If you need to track your parcel urgently then please contact us.
What happens if my order doesn't arrive?
If you do not receive your goods within 5 working days for UK orders, or 2 weeks for international orders, please contact us for tracking information.
If your goods do not arrive within 30 days of your order being accepted, please contact us within 40 days and you can opt for a full refund or for us to make good the non-delivery.
Items that are lost will be replaced or refunded by us.
What happens if my order arrives damaged?
Please contact us within 5 working days of receiving your order. You may need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused. By prior agreement, we will refund the costs of return shipping by Royal Mail first class recorded delivery, or will arrange a collection for items over 2kg. Once we have received the damaged goods we will despatch a replacement or refund you in full.
How will my order be sent?
We will always use a reputable courier company. Smaller items are usually shipped using Royal Mail or Interlink, and larger items are sent usingTNT or Tuffnells. Palletised deliveries are with Hacklings.
A signature will always be required, so please ensure that someone is available to sign for your parcel. Please also ensure you either check the item for damages before signing, or sign for the goods as unchecked. If you need to arrange delivery for a specific time please contact us. There is usually an additional charge for timed delivery.
What countries do you ship to?
We can deliver to anywhere in the world, but you may need to contact us for a quote. You can purchase online if your order is being delivered to Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg and the Netherlands. Outside these countries you will need to place your order by phone or email.
If you are outside of the EU you may be liable for import taxes.
What will I be charged for shipping?
Delivery charges are based on a combination of weight and area. Weights are based on the heavier of the actual or volumetric weight. Prices quoted below exclude VAT.
UK mainland delivery starts at £6.67, rising to £30 for up to 60kg. Pallet deliveries range from £30 to £110 depending on your postcode.
Highlands and Islands delivery starts at £12.50 rising to £40 for 60kg. For larger orders and pallet loads you will need to contact us for a quote. The following postcodes and areas are considered to be Highlands and Islands:
AB36-38, AB55-56, FK17-21, HS all postcodes, IV all postcodes, KA27-28, KW1-17, PA20-78, PH19-50, ZE1-3
Channel Islands, Isle of Wight, Isle of Man, Scilly Isles
Northern Ireland delivery starts at £20 rising to £60 for orders up to 60kg. Please contact us for a quote for larger or palletised orders.
Europe: Delivery within Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg and the Netherlands starts at £12.31. For larger orders or delivery elsewhere, you will be prompted to contact us for a quote.